The ghoulish mishaps of not fully being truthful to the client can come back to haunt you in ways you never expected. In my youth, I would accept almost any entertainment job offered. The adage that “the client is always right” was what I thought I should be doing to gain more business. The focus should have been on “educating the client” to help their vision come true. Happy clients return and will recommend you repeatedly.
Halloween is the time for fun, and when your customers are waiting in a line for an hour, plus that is not fun. The daunting task is more of a nightmare for all involved. So what led many other entertainers and me down this misguided path? We did not correctly evaluate the event and envisioned what the event was really going to be like. The focus is on working and making this month’s mortgage payment.
Yet, we forget that the client is not an expert on entertainment or dealing with long lines of people. Often, they are civil servants trying to put on an event and do not really question how much resources they need to get the job done efficiently?
Over the years, I have learned that there are just some events that entertainers cannot handle themselves. In addition, as such, I have learned to educate the producer of the event that one person for 400 kids in two hours will not work. Simple math, one kid a minute would be 120 kids in two hours, working at an unrealistic pace.
In the past, I’ve taken the 1-on-many events and quickly regretting it because experience has taught me that somebody will complain, the wear and tear on my body will be tremendous, and it’s not going to be fun – it’s work!
So my advice is to educate the client and let them know that you may need two or three balloon entertainers at this event. Do not be afraid to educate a client on what they really need to make an event successful. I can promise you the staff, security, giveaways, and many other things will be in multiples, so tell the client truthfully what they truly need to have a great Halloween Party. The trick is to do it right from the beginning; the treat will be when they ask, “So do you have another person to help you?”