Thirty years entertaining and I’m still tweaking how to get people to dig deep into their pockets and pull out cash. I use a tip badge, comedic banter along with a clear tip bag showing people I’m more than willing to take their disposable money for the exchange of a balloon animal.
I recently read the book Yes!: 50 Scientifically Proven Ways to Be Persuasive by Noah J. Goldstein that waitress who repeat a customer’s order received a bigger tip than those who take an order.
At first thought, this sounded like a winner, but in hindsight, I already do this. “I would like a dog,” says the child. “Ok. One dog coming up”, is my reply. I have not noticed tips getting any bigger, but as I write this, maybe the answer needs to be changed.
“OK. One special dog is coming up next for my new friend”. Instead of “just” a dog, make it a “special” dog and include the word, friend. My thinking, is the dog I’m making, is now special and it’s coming from a friend and not a stranger. I’ll have to give this a try. If you did this and it works, please leave a comment.
Make a Physiological Connection with the Customer
I’ve read articles and recently by Vanessa Van Edwards, The Power of Mirroring about mirroring an individual behavior as a way to make a connection. You may have seen this when you are entertaining and a crowd forms around you. They stand there watching with their arms folded or standing in a similar way. I have tossed out the line of “You must be related because you all stand the same way.”
Am I missing out on an opportunity to bond? When I see the crowd, should I be mirroring the group? It doesn’t take much to mirror an individual. I’ve done this more on accident than on purpose. I will hear the comment made by the audience and interject a quick story. I’m bonding with that person, and I did not realize I was doing it.
I’m always working on getting bigger tips. What techniques do you use to get people to reach deeper into their pockets and pull out the big bills?