Thirty years entertaining and I’m still tweaking how to get people to dig deep into their pockets and pull out cash. I use a tip badge, comedic banter along with a clear tip bag showing people I’m more than willing to take their disposable cash for the exchange of a balloon animal.
I recently read the book Yes!: 50 Scientifically Proven Ways to Be Persuasive by Noah J. Goldstein that waitress who repeat a customer’s order received a bigger tip than those who just take an order.
At first thought, this sounded like a winner but in hindsight, I already do this. “I would like a dog”, says the child. “Ok. One dog coming up”, is my reply. I have not notice tips getting any bigger but as I write this maybe the answer needs to be changed.
“OK. One special dog is coming up next for my new friend”. Instead of “just” a dog, make it a “special” dog and include the word, friend. My thinking, is the dog I’m making, is now special and it’s coming from a friend and not a stranger. I’ll have to give this a try. If you did this and it works, please leave a comment.
Make a Physiological Connection with the Customer
I’ve read articles and recently by Vanessa Van Edwards, The Power of Mirroring about mirroring an individual behavior as a way to make a connection. You may have seen this when you are entertaining and a crowd forms around you. They stand there watching with their arms folded or standing in a similar way. I have tossed out the line of “You must be related because you all stand the same way.”
Am I missing out on an opportunity to bond? When I see the crowd, should I be mirroring the crowd? It doesn’t take much to mirror an individual. I’ve done this more on accident than on purpose. I will hear the comment made by the audience and interject a quick story. I’m bonding with that person and I did not realize I was doing it.
I’m always working on getting bigger tips. What techniques do you use to get people to reach in deeper into their pocket and pull out the big bills?