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Keeping Your Promise Improves Your Business Image

Promising Yourself to Failure

I promise, I will pass-on your resume
I promise, I will help you promote this product
I promise, I will stop smoking
I promise, that I be home by 6:00
I promise, that I will lose weight
I promise, I will come over and help you
I promise, I will _____________

What have you promised and not delivered on?

You may not be using the word promise, maybe you said…”I know a guy who can help!” Johnny-on-the-spot just has committed themselves to helping which is as-good-as a promise.

Promises are the easiest thing to make, but are one of the hardest things to do.  If you want to improve your image, make fewer promises.  Jean-Jacques Rousseau, author of the The Social Contract, wrote “He who is most slow in making a promise is the most faithful in its performance.” Think about what you are actually promising to do for somebody.

  • Can you actually do what they are asking?
  • Do you really have the time and resources?
  • Do you care enough to complete the promise?

Successful people make very few promises and when they do… they deliver and many times over deliver.  So, do not make promises just to give empathy to a problem.  Listen, think, analyze the situation, then research the solution more. Once you have the full understanding of the situation, you will then if you are fully committed to the problem, make a promise to help resolve the situation.

It is better to be known as a person who keeps their promises and delivers on them then to be the person that breaks promises. Now, promise that you will think before you make your next promise, that’s  all I ask.

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Sales Force Social Media Woo’s

Sales Force Social Media

Is your sales force lacking social media skills?

Sales Force Social MediaIn today’s business culture companies are discouraging sales force from using social media, but yet they want their sales force social media savvy about its marketing potential.  Social media is a double ended sword – you have to allow your sales force to experience it and use it for them to become efficient with its working. But, companies do not trust their employee’s work ethics enough to allow them to fully reap the benefits of social marketing. Instead they lock down social media outlets and handcuff their sales force.

Haven’t businesses learned anything from past technology?  How many IT Managers were told to block employee access to Internet weather channels, sports websites, financial trading sites, and prevent the misuse of corporate email jokes being circulated. Many IT Managers tossed on a filter and they were done.

A simply solution is to educate your sales force on what social media is and how it should be used in business.  Invest in their education and remove the filters and let the full potential of your sales force grow.

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Working Under Pressure

Working Under Pressure

Working Under Pressure You Achieve Your Best Work

Working Under Pressure“I do my best work under pressure,” really, under pressure? I have heard this statement from many people who are up against a clock to get a project completed.  Magically, they get super human abilities that allow them to think faster, focus harder, and manage their time more efficiently. If one really has this ability, would you want to develop it so you could perform at this level every day? It’s like a super hero who gets their magical powers, but doesn’t know how to use or control them.  They work to perfect their fighting skills so they can use them to foil evil villains.  The Hulk needs pressure to transform into a beast that has super human powers, but first he has to get really mad before reaching his optimal potential.

Imagine you build a team of sales staff with super human abilities that can accomplish their task with perfection.  The only problem is you need to get them really mad and put them under a lot of pressure to perform.  Really, is this the work environment that you want to work in?  Would it not be best to develop you time management skills and improve your performance so your back is never against the wall?

Great professional athletes develop strenuous work ethics to insure they are performing at peak efficiency.  I’ve never heard a professional athlete say, “I want to be down by 20 points in the final game of the final champion series with only minutes left and then I will start to play best game.” Instead you want them to say “We came here to kick butt and take names. That’s what we did; we came out strong and never let up. That is why we’re the best!”

Creating an image with co-workers that “you do your best work under pressure” is not the image you seek.  You want the image that you give 100% on every project and you’re here to kick butt and carry them to the land of glory.  Champions don’t have to work under pressure; they control it and put the pressure on those who can’t perform at their level.

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Consistency is not the path to Exceptional

Consistently late, consistently unreliable, consistently is mediocre we rate people by.

Consistency is a negative perception more so than a positive perception.  Very rarely will you hear the praise of being consistently on time, consistently superior, or consistently accurate?  Yet people stride to be consistent in their activities, judgments and routines.

Maybe the trick to success is to avoid consistency and embrace the imbalances of life. Performing the same consistent task over and over again does not increase your success or production. People who reach success are not being consistent, but radical in their approach to a concept or idea.  Why not expand your perception of what is consistent and reach for a whole new level that isn’t consistent, but exceptional.

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The Image of Intelligence


Being Informed, the Illusion of Intelligence in Business

Intelligence is in constant learningKeeping informed of what is going on at work, your industry, and events’ happening around you creates the illusion of intelligence. One doesn’t need to be a world scholar to read a blog or scan a press release. Business reports, company emails, and social media information streams past us on a daily basis.

Intelligent individuals learn to manage their information and develop a routine to gather and absorb information. Take 10-minutes a day to read industry blogs, press releases, and review the company’s web site. You’ll be surprised what you can learn or didn’t learn by just reading your own web site.  Being informed about your career and what’s going on in life will give you a competitive edge in the word of business and among co-workers.

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The Importance of Clarity

The Importance of Phone Clarity when Communicating Critical Information

Phone clarity reflects on your imageConsumers demand more clarity from televisions, video cameras, computer monitors and even our portable devices like the i Pads, are not excluded from the criticism when it come to clarity. Yet this morning, a high ranking representative from the teachers union was trying to generate public support after the newly appointed school board denied the teachers an approved negotiated pay increase.  Throughout the 3-minute interview her cell phone kept breaking up, information was lost and eventually the newscasters broke off the interview because the communication became one-sided.

We have become accustomed to drop calls, echoes, and bad connections with cell phones that we just accept it.  Heaven forbid if the NFL game is blurry or we can’t watch the movie in HD with surround sound.  We’ve tossed out the old VHS players and now only watching movies on the Blu-ray. Yet, when we need to relay critical information over the phone we choose a cell phone and all the problems they have with providing crystal clear clarity.  We make excuses for bad reception; hurry calls because of battery loss, and make ourselves look silly scurrying around trying to find the best phone reception.

Would it not be simpler to pick up the dedicated phone line and make that important call?  No need to find a quiet place, no excuse of “my battery is running low”, no miscommunications of important facts because of noise, distortion, or echoes.

When your reputation is on the line to communicate ideas, facts, or critical data, take a minute to clarify which communication devices will put you at your best.  The importance is in the message being communicated, not the portability of communication device.

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Perception it’s a Mind Game

Perception it can be more

Perceptions, don’t let them keep you from Archiving your Goals.


Perception it can be moreThe inside sales staff perception of the world is controlled by their communication limitations.   Tethered to a phone, computer, and the surrounding equipment they struggle to achieve goals set by management.  Many will seek to reach the goals while others fall short and blame the tools at their disposal.   They perceive the newest smart phone will enhance their greatness and make them efficient, but forget with any new device the learning curve is steep.  Overwhelmed by the changes they quickly wish for their old ways and look upon the new ones as the reason they cannot achieve their goals.  No matter what you perception is of your equipment, good or bad, it is up to you to envision that you can achieve any goal with whatever tool is at your disposal.  Because, the greatest tool at your disposal is you and your ability to adapt, improve, and overcome.  And if all else fails, read the manual, it just may change your perception on what you’re doing.

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10 People who have Tarnished their Public Image


Public Image: The Good, Bad, and Ugly – Do you know these people by their tarnished image?

Public Image Good, Bad, and the Ugly

1)      Take a picture of private parts and store them on a computer that has access to the Internet.

2)      Frantically trashing a hotel room while looking for your wallet and cell phone, after you have been partying with a prostitute.

3)      Predicting the day of Rapture and when it passes, said you “miscalculated”.

4)      Actually lip sinking on national TV and not admitting to it when audio stops  you instantly break into river dancing.

5)      Shave your head and hold up a picture of the Pope on National TV, and say “Fight the real enemy!” and then tear the picture.

6)      While performing make the statement, “Just so you know, we’re ashamed the president of the United States is from Texas.”

7)      Running a dog-fighting ring in your back yard.

8)      Have a gorgeous wife, child and a reputation of being a clean cut person, but have over 20 mistresses.

9)      Not verifying the facts before announces to the world that the leading GOP candidate’s military record is false.

10)   Publicly retiring from professional sports, then come out of retirement  -move to another team, retire, then come out of retirement again, just to play against the team that you retired from in the beginning.

Actions are linked to your image, so don’t make the mistake that these people have done in their career and tarnish your public image.

1)      Anthony Weiner, Congressman

2)      Charlie Sheen, Movie & TV Star

3)      Harold Camping, Christian Radio Broadcaster

4)      Ashlee Simpson, Musician

5)      Sinead O’Connor, Musician

6)      Dixie Chicks, Musicians

7)      Michael Vick, Professional Football Player

8)      Tiger Woods, Professional Golfer

9)      Dan Rather, TV News Anchor

10)   Brett Favre, Professional Football Player

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Organization Helps an Image

GoogleCal - Sync

Sync Outlook with Google Calendar and Improve Organization and Your Image

Organization helps your imageLong gone are the dedicated intercom systems linking directly to the efficient secretary whose organization duties were to maintain our business and personal appointments. Nowadays, we are the secretary, efficiency is questionable, but schedule makers we are. We don’t have anybody to blame for missing an appointment except ourselves, which tardiness or missing appointments reflects badly on an image. With the advancement of computers in the work place and smart phones becoming an extension of ourselves; it becomes important that we keep up with technology that improves efficiency and organization.

Google makes many free tools for the business person to be keeping connected, but one tool that helps improve organization and scheduling is Google Sync.  Google Sync is a free software application that allows a person to synchronize their Microsoft Outlook to their Google Calendar.  Synchronize calendars can be tricky if not impossible, due to the simple fact that competing companies don’t like interfacing with each other.  Microsoft is one of those companies that make it difficult to share information outside of its software applications.  Google bridges the gap and makes it very simple to sync Outlook to Google calendars.

Advantages of syncing the two calendars allows users to use their MS Outlook at work (standard in most companies), to sync it to their Google calendar.  Once sync, you can now manage is your calendar online or through your Android smart phone.

Google sync allows users to make changes on both calendars (online or smart phone) and share calendars between co-works, spouses, or allows you to maintain multiple calendars. Changes in Outlook will reflect in your Google calendar and vice versa.  No more missing the kid’s baseball game, birthday parties, or business meetings.

Organized calendars allows you to show up to scheduled events and dramatically improve an image.  So my advice is to seek out automation that interfaces with your existing technology and allow it to organize your schedule, which intern helps your image.

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Does Lady Gaga Influential You

lady gaga

Lady Gaga, Influential or Popular Celebrity

Lady Gaga influential or popular among teenagers?Lady Gaga‘s influential according to Frobes. Forbes announced Lady Gaga as the number one influential celebrities, knocking off Oprah Winfrey from their top honors this week.  Lady Gaga, who has the title of largest fan group on Twitter, 10.2 million follower and some 34.3 million Facebook fans, is popular on the Internet, but should we say Lady Gaga is  influential or should we say she the most popular social networking celebrity?

When I think of the word influential, I think of my parents, teachers, family, religious leaders and business colleagues that have touched my life in a way that changes have occurred.  Influential people do not sell anything or need extravagant clothing to catch my attention, but simply lived their life in a way that inspires.

Lady Gaga is a social media marketing phenomenon that can drive teenagers to download song at records rates.  Her fashion statements have not changed the way we dress and her political, regions, or educational intellect has not changed the way we view the world.  Her popularity sells merchandise and allows her to live a lifestyle that the average person cannot fathom. Her name on Forbe’s list makes international news, but yet an unknown parent somewhere in the world is influencing the next superstar.

So let us not praise a celebrity status, with a multi-million dollar PR team. Let us honor the people who influenced them as a child and allowed them to become Forbe’s most Influential Celebrity.